Salesforce-Incident-Management.md Process description Salesforce calls incidents as Cases. the Incident Management process starts when the case is reported and it ends when the case gets solved.
The basic activities for the Incident Management process are opening new cases, assigning them to correct users, working on the issue, resolving and closing cases. Reassignments for the different users may occur during the process depending if the first assignment was correct, if the user assigned is actually the best option for resolving any specific case or if the case needs attention from multiple users during its resolution.
Is Sara Saffari related to Bradley Martyn?
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